In rare cases, you may find that one or more video segments are not loading in your course. You may get a blank screen, or a message in the embedded video player asking you to request access. To solve these problems, take the following steps:
- Reload the page
Especially if you are receiving a blank screen, sometimes a simple reload will resolve the issue. - Clear your browser cache
Here are instructions for clearing your cache in Mozilla Firefox, Google Chrome, Apple Safari, and Microsoft Edge. - Reset the video player
Sometimes the problem is caused by a cookie expiring in your browser. Resetting the video player will likely solve it. To do this:- From the Canvas site for the course, click on “classroom recordings” or “Panopto recordings” on the left-hand menu.
- Wait until the page fully loads.
- Then navigate back to the video segment you were trying to watch.
If the problem persists, please contact course support for additional help.